Warranty Information

Every single FAME Certified Pre-Owned phone comes with a 90 day warranty. Our cell phones look and work like new.

Here are some more technical details on our 90 day warranty program, what it covers and how it works:

What is covered by this warranty?

FAME Wireless Inc. ("FAME Wireless") warrants the FAME Wireless Certified smartphones ("Certified Product") against defects in materials and workmanship used normally in accordance with original manufacturer's published guidelines for a period of Ninety (90) Days from the date of original retail purchase by the end-user purchaser ("Warranty Period"). Original manufacturer's published guidelines include but are not limited to information contained in technical specifications and user manuals. Customers responsible for shipping costs to return warranted devices to FAME Wireless. 

What is NOT covered by this warranty?

This Warranty does not apply to any mobile devices or any smartphones other than purchased from FAME Wireless directly or via authorized dealers. Manufacturers and suppliers, other than FAME Wireless, may provide their own warranties to you - please contact them for further information.  FAME Wireless does not warrant that the operation of the Certified Product will be uninterrupted or error-free.  FAME Wireless is not responsible for damage arising from failure to follow instructions relating to the Certified Product's use, including water damage and broken screens.

*Important*

This Warranty does not apply: (a) to parts such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;  (c) to damage caused by accident, abuse, misuse, liquid contact, fire, or other external cause; (d) to damage caused by service performed by anyone who is not a representative of FAME Wireless or a FAME Wireless Authorized Service Provider; (e) to defects caused by normal wear and tear or otherwise due to the normal aging of the Certified Product, or (f) if any serial number has been removed or defaced from the Certified Product. 

How to Obtain Warranty Service?

The easiest way to make sure your phone can be serviced under warranty is to register your email, date of purchase and Certified Product IMEI Number on the "Warranty Registration" page at FAME Wireless. If an issue covered by the Warranty occurs, then please contact FAME Wireless by email to report the issue.  A FAME Wireless Representative will assist you in determining if the problem is covered under your Warranty, if the Certified Product requires service, and how FAME Wireless will provide that service to you.

Warranty Service

If FAME Wireless determines that your Product qualifies for service, we will ask you to bring  Product to an authorized repair facility in accordance with FAME Wireless's instructions.  Once service is complete, the repair facility will return the Product to you.   If the device must be returned to FAME Wireless for repair/replacement, we will email you a self addressed label so that you can send in your device, and your Authorized Dealer will replace the device same day, if in stock.  If there are no authorized dealers in your area, then you are responsible to pay shipping charges for shipping the phone to our facility for repair/replacement. 

 

Limitation of Liability

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAME WIRELESS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM AN BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE CERTIFIED PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE PRODUCT.

FAME WIRELESS DISCLAIMS ANY REPRESENTATIONS THAT IT WILL BE ABLE TO REPAIR ANY DEVICE UNDER THIS WARRANTY OR REPLACE THE PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE DEVICE.